Shipping & fees

Orders are shipped with UPS and require an adult's signature upon delivery. All orders are insured and trackable during the delivery process. Kindly note that delivery to rural addresses can result in longer delivery times. After receiving the order, the responsibility will be passed/assigned to the customer. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by SIAN. Shipping fees are generally included if not otherwise stated in the product description itself.

Delivery times

Items on stock will be delivered in 2–4 business days within Germany and 3–8 business days in other European countries after receiving the customer’s payment. International orders will be sent within approx. 30 business days. As some of the jewelry pieces are produced on request longer delivery times may occur and an estimated time will be displayed on the product description page itself. To find out whether this applies please refer to the product description of each item. Please be aware that these delivery times are provided as guidelines only, and do not consider eventual delays caused by third parties, as e.g. payment authority or other technical service provider. For further information on business and delivery hours please refer to UPS’s website.

Precondition for meeting these delivery deadlines

Orders will be sent to the address provided by the customer when placing an order on SIAN’s online store. It is subject to the customer to provide the complete and correct delivery details as well as the required order and payment information. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. Should additional delivery costs occur due to incorrectly stated delivery address the customer has to bear these additional costs. The customer has the duty to ensure that the order can be delivered to the address provided during normal business hours and delivery times. Please note that SIAN does not deliver to post office boxes. First–time order policy For security purposes SIAN will reserve the right to ship first–time orders to the cardholder’s verified billing address or work address.

As a consumer with your habitual residence is in a member country of the European Union, you have the right to withdraw from this contract within fourteen days without giving reasons. The deadline to withdraw is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods. In order to exercise the right to cancellation, you must inform us with a clear statement (e.g. a letter sent through mail or email) about your decision to cancel this contract at the following contact information:

SIAN DESIGN GbR
Frey + Vorhammer
Hechtseestrasse 29
GER – 81671 Munich
contact@sian‑design.com

To return or exchange items, please send an email to contact@sian‑design.com to request return information first. For returning your purchase from an EU country, we may provide prefilled return information/return–badge.

As a consumer with your habitual residence outside a member country of the European Union or an entity acting in your commercial business, SIAN grants you a voluntary seven–days return policy. Unwanted items must be postmarked within seven days of receipt and all costs of return have to be paid by you. We will refund you what you paid for your order but not the delivery or return charge or customs duties and sales taxes. To return or exchange items, you must email to contact@sian‑design.com to request a return authorization first.

Receiving a refund / Consequences of cancellation

Your refund will either be credited to the original purchasers account using the same payment method chosen by the customer when placing the initial order or as store credit to your SIAN online account. In case of a written notice and proof of a return to SIAN we will issue a refund latest on day fourteen upon arrival. Within the EU SIAN will refund all payments that we have received from you, including taxes and delivery costs (apart from additional costs arising from the fact that you have chosen a form of delivery other than the standard and lowest cost form of delivery that is offered by us). Please also note that outside the EU, customs duties and sales taxes are non–refundable through SIAN in any case. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and we are unable to influence this.Please be aware that a deduction can be made if the value of the goods has been reduced because of irresponsible use as well as disregarding care instructions provided on SIAN’s website.

Exchange for size

Purchased items are exchangeable into a different size. All exchanges are based on stock availability and are shipped to you free of charge. Please also note that outside the EU, customs duties and sales taxes are non–refundable through SIAN in any case. To return or exchange items, please send an email to contact@sian‑design.com to request a return authorization first. For determination of an accurate ring size, we offer a ring size table available to DOWNLOAD and print.

Important information

Items must be returned to us in perfect condition accompanied by the return form and via SIAN's return service only.

How to process returns:

1. To return or exchange items, you must contact: contact@sian‑design.com to request a return authorization first.
• Please include the following information:
• Your order No.
• Your full name and address
• In case of claiming a defective item: Photographic evidence of the fault along with a brief description
2. The product must be packaged in the original product packaging, the original shipping packaging or similar damage–resistant packaging, so that the product packaging is not damaged. All parts of the product must be included.

Please send package to:

SIAN DESIGN GbR
Frey + Vorhammer
Hechtseestrasse 29
GER – 81671 Munich

If you have any questions or need support, please don't hesitate to contact us:

Email: contact@sian–design.com
Phone: +49 (0)89 46 13 2795
Whatsapp: +49 (0)178 468 45 68